THE EVIDENCE CHANGES THE QUESTION
£1,200 has an explanation.
£1,300 still needs one.
In this fictional example, an agreed £700 discount and a £500 credit note explain £1,200 of the £2,500 gap. No supporting reason is recorded for the other £1,300.
- Agreed discount
- £700 · supported by the example agreement
- Credit note
- £500 · linked to the fictional invoice
- Total explained
- £1,200
- Still unexplained
- £1,300 · needs investigation
The next step is a better question.
A useful follow-up names the invoice, the payment received and the adjustments already supported. It asks for remittance advice or another explanation for the remaining difference.
“We received £37,500 against invoice ALD-2026-041 for £40,000. The £700 discount and £500 credit note explain £1,200 of the difference. Could you send remittance advice for the remaining £1,300?”
This is an example draft for a person to review. Nothing is sent automatically.
An explanation is not a settlement.
The £1,300 is the unexplained part of the comparison, not a confirmed amount legally owed or an authoritative invoice balance. The invoice, credit and allocation records must establish what remains due. A proposed match does not confirm settlement or move money.
We’re building around this work.
Tervra is building a business account for UK B2B SMEs using their own funds, bringing payments, invoices, agreements and evidence into view. Accounts, cards and payments are not available today.
Customer discovery only. No account application or guarantee of future access.