Security starts with clear boundaries.

People and permissions.

A business account needs clear distinctions between viewing a record, preparing an instruction and authorising an action. We’re designing those distinctions into Tervra’s proposed account and payment journeys.

A product design is not an independent security certification. We do not claim that a live account service or provider programme is available today.

Information with a purpose.

Public enquiries need a way to reply and enough context to understand the question. They do not need your password, PIN, full account or card details, identity documents or confidential customer records. Please leave those out of messages.

Our privacy notice describes website enquiries and discovery information. The website does not load optional analytics or advertising scripts.

Raising a concern.

Contact hello@tervra.co.uk with a brief description and the page concerned. Do not include secrets or exploit sensitive information. We can arrange a suitable way to discuss further detail.

For an urgent issue involving an existing account, payment or card, use that provider’s official support channel. Tervra does not currently operate those services.

What remains under development.

Provider capabilities, account protections and the controls for a future service must be established before that service is offered. Read our development status for what the website does and does not offer.